Tag: self storage harrisburg

Categories
Our Storage Facility

What Can the Answering Service Do for Me after Regular Business Hours?

We understand that sometimes you have a question or concern and decide to give us a call for the answer or get some advice. When we are in the office and able to take your call, we are always more than happy to answer your questions. However, there are times when you call after regular business hours or when we are out on the property and away from the phone. During those times, we have After Hours storage experts who will answer and can assist you every day. We truly appreciate all of our tenants and customers, and we provide this service so you have access to information seven days a week – even when we are not open for business.

Stop and Store Harrisburg: After Regular Business Hours

Need to pay your bill, but the office is closed?
Not to worry! You can simply call the office number and select one of the service options when prompted to be connected with a storage expert. He or she may ask you for some information to access your account and review your balance. At that time, the counselor can process your payment over the phone immediately for your self storage unit. You can even pay ahead of time through our counselors. The counselor can email you a receipt just as the property manager does.

You can also Pay Online for even more convenience.

You can also read our blog “How Can I Make a Payment when the Office Is Closed?” for additional options.

Arrive at the property and don’t have your code?
No problem! Our storage experts can view your account in detail and verify your self storage unit number and access code on the spot. You will need to answer a few questions for security purposes and to verify your tenant status. The storage expert can then give you the code over the phone or send you a text message which contains your code. Pretty cool, huh?

Need some help with sizes and pricing on units?Answering Service After Hours
We’ve got you covered. When you call in to the office, choose option 1 when prompted to hear current availability and pricing for all self storage unit types and sizes at the property. Storage experts can also review current specials that are offered on the self storage units for which you are interested. If you are unsure which unit size is right for you and your needs, the storage experts are specially trained and can assist you. He or she can explain the many features of the property and everything that is offered with the rental.

You can even read one of our previous blogs, “Take the Guesswork Out of Selecting the Right Self Storage Unit” for some more detailed information.

If you are ready to reserve your self storage unit, the counselor can take care of that for you at no charge! The only thing you need to do is stop by the office during normal business hours to sign the lease and complete the rental process.

Have a random problem and the office is closed?
The storage experts are able to access your account and review many items with you over the phone. They can answer questions and provide you with information. If they are unable to assist you and determine that you should talk with the property manager, they will contact the property manager directly or leave a message. On the next business day during regular business hours, the property manager can then contact you for further information and make sure you get the answers you need.

Holiday time and need some help?
Everyone deserves to celebrate the holidays with family and friends. Our facility will post the holiday office hours on the door or window before the scheduled closure or adjustment to the hours. Our After Hours storage expert Center also observes all major holidays and there are times when the counselors will not be available to assist you. During those times, you will be prompted to leave a message for the property manager. When the property manager returns to the office on the next business day, he can then contact you and answer your questions.

 

We, at Harrisburg Self Storage, are always here for you – our customers and tenants. Whether you need to review your account, make a payment, reserve a unit or have some questions; our property manager and After Hours storage experts can help!

We appreciate your comments and feedback. You can contact us at any time or leave a comment below.

Categories
Our Storage Facility Self Storage

Here’s the 411 on Making Payments

We pride ourselves in providing great customer service – you, the customer, are our number one priority. We want you to be satisfied and to feel that our property manager did everything in their power to keep you happy and make your stay with Stop and Store Harrisburg a pleasant experience. One of the great benefits of moving in with us is that we offer a variety of payment methods. You are sure to find one that suits your needs and is most convenient for you.

Making Payments

First of all, we accept most forms of payment at all of our locations. Some people prefer to pay with cash each month, which is perfectly fine with us. You can also pay with a check or money order. And, we accept all major credit cards: Visa, MasterCard, American Express and Discover. Not only that, you can change how you pay if you need to. One month you can pay with cash, the next month with a credit card and later with a check or money order – whichever is easiest for you. Allowing this flexibility to our customers is very important to us. We understand that times can be tough and sometimes one form of payment just works better one month than it did previously. Our goal is to make is easy for you.

We also offer several convenient methods to make your payment to us:

Automatic Credit Card Payment.

At any time while you are renting a storage unit with us, you can be set up for automatic payments using your preferred credit card. You can sign up for this option when you sign your rental agreement, or switch to it at a later date. When using this method, your credit card will be charged on the first of each month automatically and a receipt will be emailed directly to you. There is nothing you have to do beyond the initial paperwork and setup, which you can do at the office with the property manager or on our website at your convenience.

Credit CardOnline Payment.

We offer you direct access to your account through our website. Here, you can view your account and make payments with a credit or debit card. This allows you the flexibility to make your payment on the date you prefer – giving you more control to pay early or on the first when rent is due.

You can set up an account in a few easy steps. Visit our website, go to the “make a payment” page and click the button to “make a payment”. Click on “create account” and fill in the information. Then click “submit” and you are done. Pretty simple, right?

Now you can login and manage your account and make payments at any time. If you run into any problems or questions during this process, simply call your friendly property manager and he or she will help you out and answer any questions you may have.

Phone PaymentPhone Payment.

You can make your payment by phone. If you call during normal business hours, your property manager will take your payment information and email you the receipt. If you call after hours up to midnight, our answering service can take your payment information and email you a receipt as well. If you call after midnight, you will be directed to voicemail to leave a message, and your property manager will return your call the next business day.

Mailing Payment.

This may be a little old-fashioned for some of you out there…but for those of you who still write checks and use “snail mail”, you can mail your payment to us. Simply ask your property manager for payment envelopes. Then you can simply add the stamp and mail the payment directly to your facility. No need to worry about the mailing address because our payment envelopes are addressed and ready to go. We are not responsible for delays by the postal service, so be sure to allow for the mailing process (usually 3-4 days locally) and drop it in the mail with plenty of time to arrive to our facility by the due date.

Office Payment.

You can always stop in at the rental office and pay your property manager directly. Our managers love to see your smiling face when you stop in, and always have some candy available to satisfy your sweet tooth. If you happen to drop by after hours, no worries! You can simply drop the payment in the secure drop box and we will email you a receipt the next business day. Remember to write your unit number on the envelope and check or money order so we can credit your account correctly.

Now that you know all the convenient ways you can make your payments, here are a few quick tips to remember:

  • Make sure your unit number is on your check or money order.
  • Rent is due on the first of every month.
  • There is a five day grace period before late fees begin accruing.
  • Late fees are added on the 6th, 16th and the last day of the month.
  • We offer discounts to all Military personnel (active and retired), senior citizens and students. You will need to show proper ID to receive the discount.

Making your monthly rental payments is easy with the convenient options we offer. If you have any questions about any of these options, you can leave a comment below or contact your property manager at any time.