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How Can I Make My Payment When The Office Is Closed?

Payment Information

Pay in the office. You can stop by any time our rental office is open and make your payment directly to the property manager. If you prefer to pay in person and you stop by the facility when the office is closed, you can simply stop back during normal business hours. The office hours are always posted on the office door so you can easily find them. They are also listed on our website.

Drop payment in the drop box. We know that you cannot always make it to the office when we are open. If you stop by after hours, you can simply drop your check or money order in the payment drop box. Be sure to have your unit number printed legibly on the check or money order, or place it inside an envelope that has the tenant name and unit number written on the outside. Please remember, never put cash in the drop box – only drop off checks or money orders. The property manager will email you a receipt the next business day.

Call the office to make a payment. That’s right. You can simply give us a call to make a payment. If you call during normal business hours, the property manager will gladly take your payment information over the phone. If you call after hours up until midnight, our call center can take a payment for you. Likewise, when the property manager is on site but isn’t able to answer your call because he is helping a customer on site or over the phone, the call center will answer and can take your payment. The property manager and our call center can email you a receipt for your records when you make phone payments.

Mail your payment. You can also drop a check or money order in the mail to us. Again, just be sure your name and unit number are written clearly so we can be sure to credit the correct account. Make sure you mail your payment with plenty of time to arrive by the first of the month so you won’t receive any late fees.

Pay online. You can visit our website and make a payment 24/7. All you need to do is create a free online account and have a credit or debit card for payment. This gives you the ability to manage your account online, set up automatic payments and make one-time payments…all at your fingertips! Many tenants that work multiple jobs, work alternate shifts or are attending school while also working, find this option the most convenient.

A few things you should keep in mind regarding payments; rent is due on the first of the month, anyone can make a payment on your account, never put cash in the drop box and be sure to include the tenant’s name and unit number on checks and money orders. You can always pay early or pay several months in advance if you would like. Late fees begin to accrue on the sixth of the month, so be sure to pay on time. If you are someone who just isn’t good with dates or tends to let things slip your mind, setting up an online account with automatic payments would make the most sense for you.

Occasionally our office may be closed during normal business hours. Inclement weather is normally the culprit on these instances. However, there may be an unforeseen circumstance that prevents the property manager from being on site. There are also company events that occur a few times a year that will keep the property manager off site. In these instances, we make our best effort to post a note on the office door alerting you to the closure and noting when the office will reopen. Regardless of an event such as this, your payment is still due on the first.

If you have any questions about making payments, you can read one of our previous blogs, “Here’s the 411 on Making Payments…” which explains all the methods of payment you can use, call the property manager or contact us for more information. As always, we appreciate your business and thank you for storing with Harrisburg Self Storage!

Here’s the 411 on Making Payments

We pride ourselves in providing great customer service – you, the customer, are our number one priority. We want you to be satisfied and to feel that our property manager did everything in their power to keep you happy and make your stay with Stop and Store Harrisburg a pleasant experience. One of the great benefits of moving in with us is that we offer a variety of payment methods. You are sure to find one that suits your needs and is most convenient for you.

Making Payments

First of all, we accept most forms of payment at all of our locations. Some people prefer to pay with cash each month, which is perfectly fine with us. You can also pay with a check or money order. And, we accept all major credit cards: Visa, MasterCard, American Express and Discover. Not only that, you can change how you pay if you need to. One month you can pay with cash, the next month with a credit card and later with a check or money order – whichever is easiest for you. Allowing this flexibility to our customers is very important to us. We understand that times can be tough and sometimes one form of payment just works better one month than it did previously. Our goal is to make is easy for you.

We also offer several convenient methods to make your payment to us:

Automatic Credit Card Payment.

At any time while you are renting a storage unit with us, you can be set up for automatic payments using your preferred credit card. You can sign up for this option when you sign your rental agreement, or switch to it at a later date. When using this method, your credit card will be charged on the first of each month automatically and a receipt will be emailed directly to you. There is nothing you have to do beyond the initial paperwork and setup, which you can do at the office with the property manager or on our website at your convenience.

Online Payment.

We offer you direct access to your account through our website. Here, you can view your account and make payments with a credit or debit card. This allows you the flexibility to make your payment on the date you prefer – giving you more control to pay early or on the first when rent is due.

You can set up an account in a few easy steps. Visit our website, go to the “make a payment” page and click the button to “make a payment”. Click on “create account” and fill in the information. Then click “submit” and you are done. Pretty simple, right?

Now you can login and manage your account and make payments at any time. If you run into any problems or questions during this process, simply call your friendly property manager and he or she will help you out and answer any questions you may have.

Phone Payment.

You can make your payment by phone. If you call during normal business hours, your property manager will take your payment information and email you the receipt. If you call after hours up to midnight, our answering service can take your payment information and email you a receipt as well. If you call after midnight, you will be directed to voicemail to leave a message, and your property manager will return your call the next business day.

Mailing Payment.

This may be a little old-fashioned for some of you out there…but for those of you who still write checks and use “snail mail”, you can mail your payment to us. Simply ask your property manager for payment envelopes. Then you can simply add the stamp and mail the payment directly to your facility. No need to worry about the mailing address because our payment envelopes are addressed and ready to go. We are not responsible for delays by the postal service, so be sure to allow for the mailing process (usually 3-4 days locally) and drop it in the mail with plenty of time to arrive to our facility by the due date.

Office Payment.

You can always stop in at the rental office and pay your property manager directly. Our managers love to see your smiling face when you stop in, and always have some candy available to satisfy your sweet tooth. If you happen to drop by after hours, no worries! You can simply drop the payment in the secure drop box and we will email you a receipt the next business day. Remember to write your unit number on the envelope and check or money order so we can credit your account correctly.

Now that you know all the convenient ways you can make your payments, here are a few quick tips to remember:

Make sure your unit number is on your check or money order.
Rent is due on the first of every month.
There is a five day grace period before late fees begin accruing.
Late fees are added on the 6th, 16th and the last day of the month.
We offer discounts to all Military personnel (active and retired), senior citizens and students. You will need to show proper ID to receive the discount.

Making your monthly rental payments is easy with the convenient options we offer. If you have any questions about any of these options, you can leave a comment below or contact your property manager at any time.